Account Manager

St. Louis, MO

Full Time

Mid Level

The Account Manager (AM) is responsible for managing client verticals to support a collective of diverse projects for the business. The Account Manager possesses an understanding of strategic plans and the ability to interface and guide conversations with high-level executives. The position requires outstanding communication, organization and coaching skills. The Account Manager demonstrates an understanding of the client’s business, industry and competitors and develops project plans and reports to portfolio leads.

Preferred Experience:

Knowledge of sales, marketing and advertising/business principles
Agency experience working with creative teams
Experience and knowledge of all creative communication platforms (print, digital, PPT, video, animation)
Experience mentoring junior staff and onboarding team members

Responsibilities:

Manage client verticals ($500K - $1.5M)
Lead account teams and client discussions
Develop staffing plan for accounts and projects
Manage all aspects of the client vertical including:
- Day-to-day client communications
- Project overviews/SOWs
- Timelines
- Project reports
- Project budgets and billings
Demonstrate initiative and a strong understanding of client’s business, industry and products
Understand client’s strategy and objectives – or in some cases aid clients to articulate and develop them
Demonstrate critical and strategic thinking skills and develops recommendations
Manage client expectations and feedback
Provide the client’s perspective to the internal team
Ensure all deliverables meet project scope, expectations and mandatories
Nurture client relationship – maintain business and drive organic growth
Partner with business development team to provide input on proposals
Identify business opportunities and take initiative (e.g. proactive proposals, idea sharing to improve Notion)
Coach and mentor junior team members and manage up as needed
Demonstrate ongoing growth in leadership skills and
Lead and manage Notion internal initiative/program

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